Ethos Broking Complaints


Ethos Broking is committed to delivering a high standard of service to all customers. There may however be occasions where you need to make a complaint about your policy, the handling of your claim or the service you have received and when this happens, we want to ensure that you can tell us about what has happened and that we deal with your complaint quickly and fairly.

How to complain

To make a complaint about your policy please contact the broker who sold the policy to you, or in the event of a complaint about a claim, please contact the insurer or firm that are handling your claim, contact details are provided in your policy documentation. There are a few things we will need from you so it will help to have this information to hand if you do raise a complaint.

  • Your policy number as this will help to find your details easily and establish how best to help you.
  • Details of what went wrong. Please aim to provide as much detail as you can relating to your complaint and any key events.
  • How can we contact you? Your preferred method of contact, should we need to speak with you further and who the best person(s) is to speak to in relation to your complaint.

The Financial Ombudsman Service

Our Broker Partners will endeavour to act fairly and reasonably at all times and provide you with a professional service. However, if you cannot resolve your complaint with them or your complaint is not completed within 8 weeks, you may be entitled to refer your complaint to the FOS to which they subscribe. They will provide full details in their response if this is possible.

The Financial Ombudsman Service is an independent service for settling disputes between customer and financial services providers. Further information can be found here: www.financial-ombudsman.org.uk

If you have any concerns or wish to make a complaint about this site you can email us using complianceethos@ethosbroking.co.uk